Integrated Service Delivery – California Workforce System

An integrated service delivery model is being developed in California that effectively responds to 21st century industry demands. These new methods and program design will ensure that our services and training are aligned with current local and regional labor market requirements. Once implemented, it will create a new local workforce system that is skill based and will move each One-Stop Career Center client through a common set of value added services designed to increase their employability and their chances of retaining jobs and advancing in them.

Planning information and related documents:

• State Framework/Draft Policy for Implementing Integrated Service Delivery and Learning Labs (PDF)
• Local Workforce Investment Board Integrated Service Delivery Plan Summaries
  • Executive Summary (PDF) 
  • Element Summary (PDF) 
  • Element Detail (PDF) 
• Learning Labs, Summary & Definition (PDF)
• Frequently Asked Questions
• Work Groups and Contact Information
• Executive Committee (PDF)
• Integrated Customer Pool (PDF)
• Workforce Intelligence Group (PDF)
• Integrated Customer Flow (PDF)
• Integrated Staffing Employer Services (PDF)
• California Workforce Association Wiki Integration Learning Labs - This Wiki is designed for Learning Lab members to share information and for One-Stop Career Centers to get the latest information on Workforce Investment Act service integration.

E-Mail us if you have any questions about California’s integrated service delivery planning process.

For assistance, call (916) 654-7799. TTY users, please call the California Relay Service at 711.