Using the Automated Telephone Information System

This information will help you use our automated telephone system. Before you dial our toll-free 800 numbers, please take the time to review this information. You will then be prepared to make the selection you need when calling the EDD.

You must make a valid language selection or you will be disconnected.

After your selection the telephone plays your language and you can reach a representative who speaks your language.

Special announcements may play before the main menu. If you know the main menu selection you want, you can press the number and bypass the recording. After you make a main menu selection, please listen. You may need to make further choices.

You must make valid menu selections or you will be disconnected.

Your telephone selections ensure your call is transferred the best location with the shortest wait.

• Press 1 for information regarding your unemployment check.
  Unemployment insurance (UI) check information includes the date your last benefit check was issued, the amount paid, and period of time covering the payment.


The best time to call on weekdays is between 6 am and 8 am or after 5 pm. You can call at any time on weekends.

To access confidential information using our automated telephone system, you will be asked to enter your social security number and a personal identification number (PIN) on your telephone keypad. You will set your PIN the first time you use the automated telephone system to access confidential information. For more information about your PIN, see:
• Frequently Asked Questions
• Where Is My Check?, which is in the Adobe Portable Document Format (PDF). To view or download this document, you will need Adobe's free Acrobat Reader. If you do not already have Acrobat Reader, you can download it now.



• Press 2 to file a claim, for questions about your existing claim, or for general information about unemployment insurance.
  If calling to file or reopen a claim please be prepared to provide the name, address, ZIP Code, and telephone number of your last employer. Select this option:

• Press 3 if you are an employer.
  Employers select this option for information about UI, for assistance in filling job vacancies, or to obtain the address and telephone number of the closest EDD Job Service Office. Job Service specializes in linking job seekers with job vacancies. See CalJOBS for more information.



• Press 4 for other EDD services.
  Select this option for:

• See Frequently Asked Questions
• See Telephone Listings for our toll-free 800 numbers.