- Email Us
- Days & Hours of Service
- Telephone Numbers
Quick Links
- Apply Online (eApply4UI)
- Guide to Benefits and Employment Services
- Report Fraud
- UI Program Fact Sheet
- UI Payroll Tax Info
Other References
Using the Automated Telephone Information System
The EDD has two telephone information systems available to obtain Unemployment Insurance (UI) information:
Self-Service Information Line: (866) 333-4606
The quickest way to access your check information:
- Get check information without waiting.
- Available 24 hours a day, 7 days a week, including holidays.
- This option should be used if you do not need to speak with a representative.
UI benefit check information is updated daily, and reflects the claim activity which occurred on the previous business day. Make the following selections from the recorded messages:
This information will help you use the Self-Service Information Line:
After a greeting in English and Spanish, you will be asked to:
- Press 1 to hear the recording in English
- Press 2 to hear the recording in Spanish
Special announcements may play before the main menu. If you know the main menu selection you want, you can press the number and bypass the recording. After you make a main menu selection, please listen. You may need to make further choices.
The main menu options are:- Press 1 for information regarding your unemployment check.
Unemployment insurance (UI) check information includes the date your last benefit check was issued, the amount paid, and period of time covering the payment.
To access confidential information using our automated telephone system, you will be asked to enter your social security number and a personal identification number (PIN) on your telephone keypad. You will set your PIN the first time you use the automated telephone system to access confidential information. For more information about your PIN, see:- Where Is My Check? (PDF).
- Press 2 for the location of your nearest One-Stop Career Center.
Main Telephone Numbers
This option should be used if you need to speak with a representative.
This information will help you use the Main Telephone Numbers automated telephone system.
After a greeting in English and Spanish, you will be asked to:
- Press 1 to hear the recording in English
- Press 2 to hear the recording in Spanish
Special announcements may play before the main menu. If you know the main menu selection you want, you can press the number and bypass the recording. After you make a main menu selection, please listen. You may need to make further choices.
You must make valid menu selections or you will be disconnected.
Your telephone selections ensure your call is transferred to the best location with the shortest wait.
The main menu options are:
- Press 1 for information regarding your unemployment check.
Unemployment insurance (UI) check information includes the date your last benefit check was issued, the amount paid, and period of time covering the payment.
The best time to call on weekdays is between 6 am and 8 am or after 5 pm. You can call at any time on weekends.
To access confidential information, you will be asked to enter your social security number and a personal identification number (PIN) on your telephone keypad. You will set your PIN the first time you use one of the two automated telephone system to access confidential information. For more information about your PIN, see:- Where Is My Check? (PDF).
- Press 2 to file a claim, for questions about your existing claim or for general information about unemployment insurance.
If calling to file or reopen a claim please be prepared to provide the name, address, ZIP Code, and telephone number of your last employer. Select this option:- To file, reopen or discuss a claim
- To hear general UI information
- When calling in for your interview
- To reschedule a missed appointment
- Press 3 if you are an employer.
Employers select this option for information about UI, for assistance in filling job vacancies, or to obtain the address and telephone number of the closest One-Stop Career Center. Workforce Services specializes in linking job seekers with job vacancies. See CalJOBSSM for more information. - Press 4 for other EDD services.
Select this option for:- Job Seeker Services including finding a job or job training
- The location of a One-Stop Career Center
- Reporting UI benefits on your Federal Income Tax. (Form 1099g)
- Access to: California State Disability Insurance (SDI) or Reporting UI Fraud
- Unemployment Insurance Benefit Overpayments or to set up repayment plans
- Disputes with your employer involving wages or working conditions, please call the Labor Commissioner Office as listed in the government section of your white page telephone book.